bdgam Privacy Policy

1 Information We Collect

bdgam collects personal information through several channels: directly from you when you register an account or interact with the platform, automatically as you use the platform, and occasionally from third-party identity verification services. The categories of information we collect are described below.

1.1 Registration and Account Information

When you create a bdgam account, we collect the following information to set up and manage your account:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the minimum age requirement of 18 years)
• Residential address in Bangladesh (city, district, postal code)
• Email address
• Mobile phone number (used for account verification and two-factor authentication)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, bdgam may request copies of identity documents before processing withdrawals or when required for compliance purposes. These documents may include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Passport (biographical data page)
• Proof of address (utility bill, bank statement, or similar document dated within the last three months)
• Proof of payment method ownership (screenshot or statement confirming that the bKash, Nagad, Rocket, or bank account used for deposits belongs to the account holder)

KYC documents are handled with the highest level of confidentiality and are stored using encrypted file systems. They are reviewed only by authorised compliance staff and are not shared outside bdgam except where required by law.

1.3 Financial Transaction Data

When you make deposits or withdrawals, we collect transactional information including:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer)
• Mobile wallet number or bank account details associated with the transaction
• Transaction amounts in BDT and transaction timestamps
• Transaction reference numbers and confirmation statuses

bdgam does not store full card numbers or mobile banking PINs. Payment authentication is handled directly by the respective payment provider through secure redirects.

1.4 Gaming and Betting Activity

We record details of your gaming and betting activity on the platform, including game sessions played, bet amounts, wager outcomes, bonus usage history, and session timestamps. This information is used to manage your account, resolve disputes, calculate bonus eligibility, and comply with responsible gaming obligations.

1.5 Technical and Device Data

When you access bdgam, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet) and screen resolution
• Referring URL and pages visited within the platform
• Session duration and click-path data
• Time zone setting (we note Bangladesh Standard Time, UTC+6, as the primary reference)

This technical data helps us detect suspicious login activity, prevent fraud, diagnose platform errors, and improve the overall user experience.

1.6 Communications Data

If you contact bdgam's support team via live chat or email, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. These records allow us to maintain service quality, train support staff, and refer back to prior interactions when resolving follow-up inquiries.

2 How We Use Your Data

bdgam uses the personal information we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your data are set out in the table below.

2.1 Marketing Communications

bdgam will only send you promotional emails, SMS messages, or on-site notifications about bonuses, new games, and seasonal offers if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in the account settings panel or by contacting support. Withdrawal of marketing consent does not affect your ability to use any other platform service.

2.2 Automated Decision-Making

bdgam uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus eligibility assessment. These systems flag patterns that may indicate unusual activity for review by a human compliance officer. No purely automated decision that produces a significant legal effect on your account — such as permanent account closure — will be taken without human review. If you believe an automated flag has unfairly affected your account, you may request a manual review by contacting our support team.

3 Data Sharing & Third Parties

bdgam does not sell or rent your personal data to any third party for their own marketing purposes. We share your information only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction details with the payment service providers you select, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Visa/Mastercard processing networks. Each of these providers operates under their own privacy and security standards. bdgam is not responsible for how these independent providers handle data once a transaction has been initiated on their systems.

3.2 Game Content Providers

bdgam integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you play a game powered by one of these studios, certain technical data such as your session token, bet history within that session, and game outcome records may be processed by the game provider's systems for the purpose of delivering the game and settling results. Game providers are contractually prohibited from using this data for their own independent marketing or profiling purposes.

3.3 Identity Verification Services

bdgam may use third-party identity verification partners to assist with KYC checks. These partners receive only the specific identity documents and data points needed to verify your age and identity. They do not receive your full account history, payment data, or gaming records.

3.4 Legal and Regulatory Authorities

bdgam will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law or by a valid legal order. We will notify affected players of such disclosures where legally permitted to do so.

3.5 Business Transfers

In the event that bdgam undergoes a corporate restructuring, merger, or acquisition, player data may be transferred as part of the business assets involved. In such circumstances, players will be notified in advance and the receiving entity will be required to honour the privacy commitments set out in this policy.

4 Cookies & Tracking Technologies

bdgam uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, and understand how players interact with different areas of the site. This section explains what cookies we use and why.

4.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your preferences, keep you logged in across page navigations, and gather anonymous usage statistics. Cookies themselves cannot run programs or deliver viruses to your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, set preferences for specific websites, and receive alerts when new cookies are placed. Please note that disabling essential cookies will prevent you from logging in and using core platform features. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to identify and fix usability issues.

4.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) setting that signals to websites that the user does not wish to be tracked. bdgam respects DNT signals where technically feasible and will not use non-essential tracking technologies for users whose browser sends a DNT header.

5 Data Security

bdgam takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Measures

• TLS/SSL encryption on all data in transit between the platform and your device
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment reference data
• Hashed and salted passwords — bdgam never stores your password in plain text
• Two-factor authentication (2FA) available to all account holders for login security
• Firewalls and intrusion detection systems monitoring all inbound and outbound network traffic
• Regular penetration testing and vulnerability assessments conducted by independent security specialists

5.2 Organisational Measures

• Access to personal data is restricted to employees and contractors who need it to carry out their specific job function
• All staff with access to personal data receive training on data protection obligations and security practices
• Data access logs are maintained and reviewed regularly to detect any anomalous access patterns
• Third-party service providers are assessed for security compliance before being granted access to any bdgam player data

5.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to player privacy, bdgam will act promptly to contain the breach, assess its scope, and notify affected players by email as soon as practicable. We will provide clear information about what data was affected, what steps we have taken to address the breach, and what actions affected players can take to protect themselves.

6 Data Retention

bdgam retains your personal data for as long as your account is active and for a defined period after account closure, based on the type of data and the legal or operational reason for retaining it.

6.1 Active Accounts

While your bdgam account is open, we retain all account information, transaction records, gaming activity logs, and communication records necessary to provide you with continuous service, resolve disputes, and meet our compliance obligations.

6.2 After Account Closure

Following the closure of a bdgam account — whether voluntarily by the player or by bdgam — personal data is retained for a minimum period as follows:

• Account registration and KYC documents: Retained for 5 years from the date of account closure, in line with standard anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for 5 years from the date of each transaction.
• Gaming and betting activity logs: Retained for 3 years from the date of account closure.
• Customer support communications: Retained for 2 years from the date of the most recent interaction.
• Marketing consent records: Retained for 1 year after consent is withdrawn, as evidence that the consent was properly managed.

6.3 Early Deletion Requests

Players may request the deletion of their personal data before the standard retention period has elapsed. bdgam will honour such requests where it is lawfully able to do so — that is, where retention is not required by a legal obligation or needed to establish, exercise, or defend a legal claim. Where we are unable to delete certain data due to legal obligations, we will inform you of this clearly and specify when that data will be eligible for deletion.

6.4 Anonymisation

Where personal data is no longer required for its original purpose but may still have value for statistical or analytical purposes (for example, understanding long-term platform usage trends), bdgam may anonymise that data rather than deleting it. Anonymised data cannot be traced back to any individual and is therefore no longer subject to data protection obligations.

7 Your Privacy Rights

As a bdgam player, you hold a number of rights over your personal data. bdgam is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. All rights requests can be submitted by contacting our support team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request".

7.1 Right of Access

You have the right to request a copy of the personal data bdgam holds about you. We will provide this in a structured, readable format within 30 days of receiving a verified request. The first copy is provided free of charge; additional copies may be subject to a reasonable administrative fee.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Most profile information (name, address, contact details) can be updated directly in your account settings. For corrections to identity documents or date of birth, please contact support and provide the relevant updated documentation.

7.3 Right to Erasure

You may request that bdgam delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis for processing exists), or where the data has been unlawfully processed. As noted in section 6, certain data must be retained for legal compliance reasons and cannot be deleted on request before the applicable retention period has expired.

7.4 Right to Restrict Processing

You may ask bdgam to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while a complaint regarding our processing practices is under review. During a restriction period, we will continue to store the data but will not actively process it for any purpose other than storage.

7.5 Right to Data Portability

Where we process your personal data on the basis of your consent or contractual necessity, and where processing is carried out by automated means, you have the right to request a copy of your data in a commonly used, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider if you wish.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on bdgam's legitimate interests. If you object, bdgam will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of a legal claim. You have an unconditional right to object to processing for direct marketing purposes at any time.

7.7 How to Submit a Rights Request

To exercise any of the rights described above, contact our support team via on-site live chat or email [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and complete it within 30 calendar days. We may need to verify your identity before processing certain requests to ensure that personal data is not disclosed to or altered by an unauthorised person.

8 Updates to This Policy

8.1 Right to Amend

bdgam reserves the right to update, revise, or replace this Privacy Policy at any time. Changes may be made to reflect updates to our services, changes in applicable law, new data processing activities, or improvements to our privacy practices. The effective date at the top of this document will be updated each time a material change is made.

8.2 Notification of Changes

When we make material changes to this Privacy Policy — changes that affect how your personal data is collected, used, or shared in a meaningful way — we will notify registered players by email to the address held on their account, and by displaying a prominent notice on the bdgam platform for a period of at least 14 days prior to the changes taking effect.

8.3 Continued Use as Acceptance

Your continued use of the bdgam platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the changes, you should stop using the platform and may request account closure as described in our Terms & Conditions. We encourage all players to review this Privacy Policy periodically to stay informed about how bdgam protects their data.

8.4 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or bdgam's data handling practices, please contact our support team at [email protected]. Please include "Privacy Inquiry" in the subject line so your message is routed to the appropriate team promptly. Support is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6).